As each company will have their own Priority settings for their SLA’s, we have introduced an Admin function to enable specific Priorities to be set for each client. This function allows you to switch off the priorities that come with the standard build on Work Orders.
The ‘Work Order Priority Response Time’ menu option is security controlled under the Maintenance > Maintenance Work Order FAL option
Giving access to these options, will give the user the following menu option within Reactive function
Adding a New Priority
By selecting the + ADD NEW Record button, the user can specify the SLA requirements such as Target Start and Finish Frequency and the units (the frequencies relate to).
You can also use a Working Pattern to work against (if one is set up). This will detail the business hours to apply the SLAs to. They can also flag if priority is to be active or not. Both are controlled via the sliding buttons.