Incident Console

The Incident Console is a central location to view all Incidents. It will be a ‘first port of call’ for all incident users, presenting them with Incidents assigned to them by default, but allowing for greater sets of results such as incidents raised within their business area.

The console will be available to all users with the Incident Viewer role.

The console will be able to display the following fields, some will appear on page by default, others can be added in manually by clicking on the check box, see below :

The following table displays which colunms appear as default :

Field Name	Default
ID	Yes
Title	Yes
Description	No
Category	Yes
Sub Category	Yes
Impact	Yes
Status	Yes
Rating	No
Date of Occurrence	No
Date Identified	No
Verification Required by	No
Senior Operations Manager	Yes
BRM	No
Created By	Yes
Created On	No
Verified By	No
Business Area	Yes
Financial Impact Summary	No
Financial Impact	No
Expected Loss	No
Esr Number of Customers affected	No
Amount originally at risk	No
Actions	Yes
My Actions	No
Superseded	No